Naeem Ali

Naeem Ali is a seasoned IT professional with extensive experience in technical support and engineering roles. Currently serving as a Senior 2nd Line Engineer at Acacium Group since November 2021, Naeem also holds a long-term position as a Service Desk Analyst at Notting Hill Genesis, while previously providing 1st line support during the COVID-19 pandemic at NHS North West London. Notable past roles include Technical Lead for Windows 10 at the London School of Economics and IT Engineer for Hammersmith & Fulham Council, where Naeem specialized in Windows 10 deployment and 2nd line support. An accomplished IT Desktop Support Analyst at Maria London College, Naeem provided support to a large user base in a Microsoft Windows and Office environment. Early experience includes a role as a Sales Advisor at O2 (Telefónica UK), where focus was on maximizing store revenue through customer engagement. Naeem's educational background includes a BTEC Level 3 Extended Diploma in IT and a BTEC Level 1 in Business Administration.