Nicholas Hossell

Nicholas Hossell is an experienced professional currently serving as the Head of Experience Management at Acacium Group since November 2019. In this role, responsibilities include implementing Experience Management across staffing and services brands, presenting customer insights to leadership teams, and measuring the impact of customer experience improvement initiatives. Previous positions at Capita Customer Management include Customer Journey Manager and Customer Journey Analyst, where Nicholas defined customer journeys, led improvement initiatives, and utilized methodologies such as Six Sigma and Agile. Earlier experience includes managing customer service teams and educational events within charitable organizations. Nicholas holds certifications as a CustomerXM Expert from Qualtrics and has a solid educational background with 12 GCSEs and an AS in Business Administration and Management.