JL

Justin Libbee

Customer Success Manager at Accela

Justin Libbee has a diverse work experience spanning several industries. Justin most recently worked at Accela, starting in 2018. Within Accela, they held multiple roles, including Customer Success Manager, Software Support Engineer, and Customer Support Analyst. Prior to Accela, Justin worked at Jet from 2015 to 2018 as a Product Catalog & Tactical Operations Agent. Justin'sresponsibilities included correcting listings, corresponding with merchants, and assisting member services agents. Before that, they were a Customer Care Specialist at 1-800 CONTACTS from 2013 to 2015, where they handled customer inquiries, deescalated situations, and performed other tasks such as refunds and report running. Justin worked at Canyons Resort from 2009 to 2013, first as an HR Coordinator and later as a Front Desk Agent/Guest Recognition Coordinator. Justin'sduties included processing new hire paperwork, managing inventory, assisting guests, and running reports. Prior to Canyons Resort, Justin worked at House of Bread from 2007 to 2009 as a Baker/Cashier, where they mixed and prepared recipes, created invoices, and helped customers with purchasing decisions.

Justin Libbee obtained a Certificate from the University of Utah in 2018. In 2006, they started attending Truckee Meadows Community College where they studied Baking and Pastry Arts/Baker/Pastry Chef until 2008. Justin Libbee also holds several additional certifications, including a Microsoft Certified: Azure Fundamentals from Microsoft, obtained in August 2021. Justin has also completed a Professional Education - Coding Bootcamp Full Stack Developer Certificate from the University of Utah in October 2018 and achieved Duolingo Spanish Fluency: Beginner (Estimated) certification from Duolingo in October 2016.

Links

Timeline

  • Customer Success Manager

    June, 2022 - present

  • Software Support Engineer

    February, 2021

  • Customer Support Analyst

    December, 2018