AccelerEd
Candice Eastman is a Learning Support Specialist at AccelerEd since July 2019, specializing in Learning Management Systems (BrightSpace - D2L) and Content Management Systems (Adobe Experience Manager). Responsibilities include implementing and testing LMS features, supporting third-party integrations, managing user accounts, and providing tier 3 support. Previous roles include Senior IT Service Desk Analyst and IT Service Desk Analyst at the University of Maryland University College, where Candice delivered technical support and training. Prior experience encompasses positions at FedChoice Federal Credit Union, DC Business Insights, Capital One, and Lowe's, highlighting a diverse background in customer service, technical support, and financial advisory. Academic qualifications include a Master of Science in Cloud Computing Systems and a Bachelor of Science in Management Information Systems, among other degrees.