AccelerEd
Sandra Joseph has extensive experience in IT support roles, currently serving as a Service Desk Analyst I at AccelerEd since July 2019 and at the University of Maryland University College since December 2014. Responsibilities include providing Tier-1 and Tier-2 support, provisioning and deprovisioning employees, troubleshooting software issues, and writing knowledge articles. Sandra has received multiple HDI Analyst of the Month awards for outstanding performance. Previous positions include Tier 1 Help Desk Technician at Technisource, Desktop Administrator Assistant at MedAssurant, Coding Specialist at Academy for Educational Development, and Webmaster for the City of Mount Rainier, Maryland. Educational credentials include a Bachelor of Science in Computer & Information Science and a Master’s Degree in Cybersecurity from the University of Maryland University College, along with ITIL® v3 Foundation Certification.
AccelerEd
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AccelerEd is the prominent venture of UMGC Ventures, a portfolio company of the University of Maryland Global Campus (UMGC) created to help maintain the affordability of a high quality education for adult learners around the world. AccelerEd is a leading provider of education technology products and the IT partner to UMGC, one of the largest online universities in the world. We are built on a history of innovation and a passion for education, and our skilled team has deep roots in providing the expertise required to support and scale a broad set of solutions to attract learners and drive revenue growth.