AccelerEd
Sandra Joseph has extensive experience in IT support roles, currently serving as a Service Desk Analyst I at AccelerEd since July 2019 and at the University of Maryland University College since December 2014. Responsibilities include providing Tier-1 and Tier-2 support, provisioning and deprovisioning employees, troubleshooting software issues, and writing knowledge articles. Sandra has received multiple HDI Analyst of the Month awards for outstanding performance. Previous positions include Tier 1 Help Desk Technician at Technisource, Desktop Administrator Assistant at MedAssurant, Coding Specialist at Academy for Educational Development, and Webmaster for the City of Mount Rainier, Maryland. Educational credentials include a Bachelor of Science in Computer & Information Science and a Master’s Degree in Cybersecurity from the University of Maryland University College, along with ITIL® v3 Foundation Certification.