Paola Cruz

Paola Cruz is an accomplished professional with extensive experience in customer service and billing management within the medical industry. Currently serving as the Global Customer Service Manager at Accelus since May 2021, Paola leads operations in a high-volume environment, focusing on data accuracy for distributor commissions, royalty calculations, and inventory management. Prior to this role, Paola worked as a Billing Manager at the Heart and Family Health Institute of Port St. Lucie from July 2015 to May 2021, handling insurance claims and coordinating communications with patients and insurance companies. Paola's earlier experience includes positions as an Accounts Receivable Representative at Liberator Medical Supply, Inc., and as a Quality Monitoring Rep and Sr. Account Specialist at Liberty Medical Supply – Medco Health Solutions, where responsibilities included managing insurance claims and quality monitoring in a contact call center.