John Hardman

John Hardman is an accomplished IT professional with extensive experience in service management and incident resolution. Currently serving as the Director of IT Service Management at AccentCare, Inc. since August 2021, John oversees critical areas such as Incident Management, Problem Management, and IT Service Desk operations. Previous roles include Senior Technical Consultant at HCL America, where John led the IT Program for Volvo Trucks, and Crisis/Major Incident Manager at Veritude for Fidelity Investments, resolving high-severity incidents. Throughout a diverse career, John has consistently demonstrated exceptional leadership in managing IT operations, directing teams, and improving customer satisfaction. John holds a journalism degree from Texas Tech University and a Project Management Certification from Wake Technical Community College.