Bruna Franklin is a Senior Consultant with a robust background in process improvement, team leadership, and operational efficiency. Since 2018, they have worked in strategic areas of a multinational company, focusing on client interface and delivering consistent outcomes aligned with business objectives. Bruna has extensive experience analyzing KPIs and SLAs, leading continuous improvement initiatives based on data, and is certified as a Green Belt in Six Sigma. They apply agile methodologies to enhance team performance and optimize processes sustainably. Bruna holds a Bachelor's degree in Business Administration and an MBA in Strategic Management from Universidade Estácio de Sá.
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