Markku Tiainen

Markku Tiainen is a seasoned professional with extensive experience in management and customer service. Currently serving as a Team Lead and Claims Management Analyst at Accenture since March 2023, Markku previously held multiple leadership roles at IKEA, including Checkout Services Manager and Team Leader, from September 2012 to March 2023. Additional experience includes a brief tenure as Localization and Customer Care Manager at 11teamsports Group and various customer service positions at K-citymarket Oy and Estime Oy. Markku holds a Master's degree in Business Administration, Management and Operations, and a Bachelor of Business Administration from Turku University of Applied Sciences, as well as a vocational qualification in Marketing and Customer Service from Salo Business College.