Access Bank
Oluwafunmilayo Oluwafeyisayo Mate is an experienced professional currently serving as a Contact Center Agent, Ombudsman, and Shift Team Lead (Live Chat) at Access Bank Plc since July 2022. In this role, significant responsibilities include investigating customer complaints, processing chargebacks, and ensuring adherence to banking policies, while also leading a team that achieved a 15% increase in agent satisfaction and a 5% reduction in turnover. Previously, Oluwafunmilayo worked as an Account Clerk/PA at Lagooz Schools from January to April 2022, where attention to detail in financial transactions resulted in a notable accuracy rate and timely processing of invoices. Additionally, experience as a Subject Teacher at De Kings Model School from April to December 2021 allowed for the successful development and implementation of curriculum, boosting student participation by 25%. Oluwafunmilayo holds a Bachelor of Arts degree in History from Ekiti State University, completed in January 2020.
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Access Bank
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Access Bank Plc (the Bank) is engaged in investment, corporate, commercial and retail banking. The Bank's principal activities include the provision of money market product and services, retail banking, granting of loans and advances, equipment leasing, corporate finance and foreign exchange operations. The Bank operates through four segments, which include Corporate and Investment Banking, Commercial Banking, Personal Banking and Business Banking. The Corporate and Investment Banking segment provides a range of services to multinationals, domestic corporates and other institutional clients. The Commercial Banking segment provides commercial banking products and services to the non-institutional clients, medium and small corporate segments. The Personal Banking segment provides financial products and services to individuals and private banking segment. The Business Banking segment provides commercial banking products and services to small and medium scale enterprises.