Aaron Butler

Aaron Butler has extensive experience in call center management and customer service. Aaron is currently the Patient Care/Contact Center Director at Access Community Health Network, where they oversee operations for the Contact Center scheduling and messaging team. Their responsibilities include ensuring technological needs are met, building the leadership support staff, and improving scheduling workflows for a better patient experience. Prior to this role, Aaron worked as a Call Center Operations Manager at Advocate Health Care, managing the Appointments Scheduling and Answering Service teams. Aaron handled disciplinary actions, attendance, payroll, and career development for their team members. Before that, they were the Call Center Manager at Walter Surface Technologies, where they initiated and set appointments for outside sales representatives. Aaron also played a key role in starting the call center, hiring and training the Inside Sales Representatives. Aaron also has experience in starting a call center for Inparallel, an organization specializing in finding prospective students for online universities, and in managing a team at Comcast Cable as a Retention Supervisor.

Aaron Butler completed their Bachelor of Applied Science in Marketing from Alabama State University from 1992 to 1997. Aaron then pursued a Master of Business Administration in Business Administration from Keller Graduate School of Management of DeVry University from 2007 to 2009.