Access Point
Keith Fegley is an experienced operations manager with a strong background in overseeing daily production and service levels in various roles within the call center and customer service industry. Currently serving as Operations Manager at Lacuna Health since March 2020, Keith previously held the same title at Call Center Sales Pro from October 2018 to March 2020, where responsibilities included workforce coordination and customer service outreach. Keith's career began at Redding Answering Service in July 1994, progressing from an entry-level agent to Operations Manager over 24 years, while also working concurrently as Central Station Manager at California Safety Company, managing operations in compliance with UL standards.
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Access Point
Access Point is a leading provider of healthcare-focused call center and telehealth solutions. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient’s medical journey and experience. Access Point’s offerings are available nationwide to help improve the health and wellbeing of the populations we serve.