Keith Fegley

Keith Fegley is an experienced operations manager with a strong background in overseeing daily production and service levels in various roles within the call center and customer service industry. Currently serving as Operations Manager at Lacuna Health since March 2020, Keith previously held the same title at Call Center Sales Pro from October 2018 to March 2020, where responsibilities included workforce coordination and customer service outreach. Keith's career began at Redding Answering Service in July 1994, progressing from an entry-level agent to Operations Manager over 24 years, while also working concurrently as Central Station Manager at California Safety Company, managing operations in compliance with UL standards.