John Lucarelli

John Lucarelli has a diverse background in IT support and customer service, with significant experience in the technology sector. Currently serving as a Service Desk Agent at Acclaim Systems since August 2022, John previously held roles as a Tech II at Keystone Health and a Desktop Support Technician at TEKsystems, where responsibilities included remote support and software upgrades. John was involved in multiple projects requiring system updates, such as a Windows 10 refresh for Wellspan Health and a PC upgrade project for Hershey. Additionally, John has a solid foundation in customer service from earlier positions, including as a Front End Customer Service Associate at Lowe's and various roles at HersheyPark. Educational credentials include a Bachelor's Degree in Information Systems from Penn State University and an Associate of Science Degree in Web Design and Interactive Media from The Art Institutes.