Line Thoreau is a customer-oriented and data-savvy team leader currently serving as the CRM | Customer Journeys Business Lead at Accor, where they lead a team managing automated multi-channel customer journeys across over 40 brands worldwide. They have held various roles in CRM, including Global CRM Manager at TheFork and Senior CRM Consultant at Malt, where they focused on enhancing CRM capabilities and strategies. Line's commitment to addressing climate change is evident through their role as a shareholder at Team for the Planet. Their extensive experience includes previous positions at well-known companies such as Cartier, KENZO Mode, and CHANEL.
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