Manon Decailly is the Head of Voice of Customer at Accor, where they lead initiatives to enhance user knowledge and improve product satisfaction. Previously, they held various roles, including User Insights Program Manager and Mobile Project Manager, contributing significantly to product strategy and user experience. Manon began their career in web marketing at Boatiful and later gained experience in the travel industry with Voyages-sncf.com. They hold a Bachelor's degree from Universidad de Castilla-La Mancha and a Master's degree from IAE Toulouse.
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