Edward Easton

Edward Easton has a diverse work experience spanning over several decades. Edward started their career in 1989 with National Australia Bank Travel, where they worked in a retail travel agency role for five years. Edward then joined Qantas in 1994 as an Operations Manager in London, UK, and held this position until 2006. Following that, they worked with EDS Group as a Business Analyst for a year.

In 2007, Edward joined Mantra Group as a Manager, responsible for overseeing all operational and capital expenditure requirements in a large-scale contact center. Edward held this role until 2013 and was involved in developing analytical reports for strategic planning and business performance improvements.

In 2014, Edward joined Emirates as a Customer Sales and Service Team Leader, where they coached and motivated a team to achieve targets and implemented data analysis and reporting practices to determine operational trends. Edward remained with Emirates until 2019.

After leaving Emirates, Edward joined Qantas once again as part of the Customer Experience team, where they worked until 2023. In this role, they contributed to maintaining the brand's strong beliefs and ensuring customer satisfaction.

Currently, Edward holds the position of Global Head of VOCAL (Voice of Customer Automation & Learning) at Domino's Pizza Enterprises Limited, where they are responsible for overseeing customer feedback automation and learning initiatives on a global scale.

Overall, Edward Easton has a strong background in customer service, strategic planning, data analysis, and team leadership. Edward has worked for renowned companies like Qantas, Emirates, and Domino's, bringing valuable experience to each organization.

Edward Easton completed Year 12 at Toowoomba Grammar School from 1983 to 1987. From 1988 to 1989, they studied Business with a focus on Travel & Tourism at LMCC.