Mark Reuben is a dynamic operations and people leader with a strong foundation in customer experience and digital strategy. Currently serving as the Head of Customer Services at Accor, Mark excels in high-level client engagement and has been instrumental in delivering exceptional service since 2023. Previously, Mark led onsite operations at Equiem for Queensland and Victoria, managing over 30 professionals and building valuable relationships with top commercial real estate clients. Mark holds a Master's degree in Commerce from Macquarie University and has experience in creative writing and event marketing, demonstrating a blend of analytical thinking and creative flair. Outside of work, Mark enjoys reading, writing, and engaging in activities that promote overall well-being.
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