Michael Frank, S.M. is a seasoned hotel general manager and operations expert with over 20 years of experience in the hospitality industry. Currently, they serve as the general manager at Accor, overseeing multiple properties in Indonesia and specializing in revenue management and pre-opening hotels. Michael has successfully managed the pre-opening, opening, and rebranding of various hotels within the Accor portfolio, ensuring high standards of quality and service excellence. Their previous roles include positions as general manager and hotel manager across several properties, and they have developed impactful training programs for hotel staff to enhance their skills. Michael holds a Bachelor’s degree in Business Administration and Management from Universitas Dian Nusantara.
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