AccuOSS
Mark Schwartzlose is an experienced professional in sales engineering and cloud solutions, currently serving as the Director of Sales Engineering at AccuOSS since August 2019, where responsibilities include enabling timely resolution of IT operations issues across various industries. Prior to AccuOSS, Mark held the position of Principal Architect at BigPanda from July 2018 to June 2019, leading technical discussions and Proof of Value demonstrations for a cloud-native IT incident management solution. Mark's extensive career also includes over a decade at IBM as a Senior Hybrid Cloud Technical Sales Specialist, where Mark facilitated technical sales strategies, as well as leadership roles at Aventail Corporation as a Technical Sales Systems Engineer Manager and at Micromuse Inc as a Senior Technical Sales Engineer. Early in their career, Mark served as a System Engineer Manager at 3Com, where management of a team contributed to significant revenue generation and budget oversight.
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AccuOSS
AccuOSS (Accurate Operational Support Systems) is a software development and information technology integrator who brings deep experience in developing, implementing and supporting Operational Support Systems and IT Service Management solutions to the Satcom, Telco, Energy & Utilities, Local Government and Financial Services industries. We help customers simplify IT operations and deliver a better quality of service to their end customers through the use of our proven people, process, and technology methodology. AccuOSS proudly partners with Federos, IBM and ServiceNow. Common areas we often engage with customers: -Service Assurance maturity assessment and strategy -Integration of disparate IT assurance and fulfillment tools -Model IT assets into dynamic business and service level views and dashboards -Quality of Service (QoS) reporting and dashboarding -Auto-remediation and process automation -Data enrichment -Cognitive learning and anomaly detection -Outage avoidance and outage response -Network Management System (NMS) implementation and optimization -Network Engineering staff augmentation Please shoot us a note and we’d be happy to answer your questions.