John Herman Fehlner

John Herman Fehlner is a seasoned professional with extensive experience in user support, customer operations, and complaints management across various roles in fintech and retail sectors. Currently serving as the User Support Lead at Accurx since November 2021, John manages a team of specialists, focusing on their development through regular performance reviews and coaching. Previously, John held multiple roles at Dozens, including Internal Product Lead and Head of Customer Operations, where responsibility included improving processes, investigating complaints, and training customer-facing teams. John's earlier experience encompasses positions at Curve and MYER, enhancing customer experience and driving operational efficiency. John holds a Bachelor of Arts in Linguistics and Germanic Studies from the University of Sydney and completed additional studies at Otto-Friedrich-Universität Bamberg.