ACD Direct
Tom Schollmeyer currently serves as the Chief Technology Officer at ACD Direct since July 2022 and as a Strategic Advisor at CallCorp since October 2018. Previously, Tom held the position of CTO at Health IQ from June 2020 to June 2022 and was a Strategic Advisor at OTO.ai between 2016 and 2021, during which the company was acquired. In addition, Tom was the CEO of Serenova from 2017 to 2018 and has held senior roles such as Vice President & General Manager of Customer Engagement at Avaya and Chief Technology Officer at Five9, where Five9 achieved a successful initial public offering in 2014. Earlier in the career, Tom was a Business & Technology Architect at OneSource Consulting and held the position of Vice President of Global Telephony and Technology at eTelecare Global Solutions, contributing to another initial public offering in 2007. Tom began the career as Chief Information Officer at Phase 2 Solutions, which was later acquired by eTelecare.
This person is not in any teams
This person is not in any offices
ACD Direct
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data. – Technology – Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs. Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement. – People – US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore. At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover. Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line. Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality. How can we help you? Get in touch: We're here to get you where you want to go. https://acddirect.com/