Yatin Dakhole

Yatin Dakhole has a diverse work experience in the IT industry. Yatin started their career in 2006 at Beacon Global I.T.Services as a Tele sales representative, where they marketed computer hardware products and served as an escalation supervisor and call quality specialist. In 2006, they joined Genpact IT Services as a Technical Support Specialist, where they managed incident and change management processes and led a critical process for GE Energy. Yatin then worked at Avaya from 2008 to 2013, serving as a Senior Technical Support Engineer and Software Support Specialist. In these roles, they managed both low and high-severity incidents while focusing on continuous improvement and ITIL best practices. From 2014 to 2015, Yatin worked at Avaya/ Magna Infotech PVT Ltd as a Principal Technical Support Engineer, where they led a team of engineers and ensured SLA commitments were met through effective incident, problem, and change management support. Their most recent role was at DXC Technology from 2015 to 2018, where they served as a Senior Service Delivery Consultant, contributing to service operations and delivery. In 2018, Yatin joined Achala IT Solutions Pvt Ltd as a Service Operations Manager.

Yatin Dakhole has a diverse education history. Yatin completed their Master of Business Administration (MBA) in Business Administration, Management, and Operations from Xavier's Institute of Business Management Studies from 2020 to 2022. Prior to that, they pursued a Bachelor of Science (BSc) in Computer Science from Tejaswi Educational Acadamy from 2002 to 2005. Yatin also completed their 11th and 12th-grade studies in Sciences at Hislop College from 2000 to 2001. In their earlier years, they attended Kendriya Vidyalaya Ganeshkhind from 1995 to 1999 for their 10th grade and Kendriya Vidyalaya Abhajhari from 1989 to 1994 for their 5th grade education. Additionally, Yatin has obtained certifications in AWS Solution Architect - Associate from DXC Technology, ITIIL V3 Foundation Certification from Exin, and Prince 2 Practitioner from EXIN your ICT competence partner.