Diana Zapata

Sr. Marketplace Program Specialist at Achievers

Diana Zapata has a diverse work experience spanning various roles and industries. Diana began their career in 2011 as a Curatorial intern at the Craft Council of BC, where they supported member services and gained experience in curatorial work. After that, they worked at grunt gallery as an Archival Intern and later as a Promotions Assistant.

In 2012, Diana joined Guía Mark Servicios y Comercio as a Project Manager, overseeing various projects until 2012. During this time, they also worked at Elan Fine Art Ltd as a Gallery Assistant, handling administrative tasks and engaging in creative opportunities such as designing promotional materials.

From 2015 to 2015, Diana held positions at various organizations, including aluCine Latin Film + Media Arts Festival as a Marketing and Communications Assistant, Sur Gallery as a Gallery Administrator and Outreach Coordinator, and grunt gallery as an Online Contributor.

In 2016, Diana joined Achievers as a Bilingual Member Experience Coordinator, where they assisted English and Spanish-speaking users with platform issues and achieved a high customer satisfaction rating. Diana then progressed to become a Vendor Relations Specialist, where they managed strategic vendor analyses and liaised with international vendors. Eventually, they became the Vendor Relations Manager, overseeing vendor relationships until 2022.

Their most recent role at Achievers is as a Vendor Onboarding Specialist. In this position, Diana has direct ownership of the onboarding process for new vendors, coordinating cross-functional teams and streamlining the integration process.

Overall, Diana Zapata has developed a strong background in vendor relations, customer experience, project management, and administrative support throughout their career.

Diana Zapata completed their Bachelor of Arts (B.A.) degree in Art History, Criticism, and Conservation from The University of British Columbia. Diana attended the university from 2007 to 2012. In 2009, they received a diploma in Editorial Design from Mediatech Training Center. The exact duration of their time at Mediatech Training Center is unknown. Diana also attended The American School Foundation, but no specific degree or field of study information is available.

In terms of additional certifications, Diana obtained the following certifications on LinkedIn: Six Sigma Foundations in July 2022, Learning HubSpot in April 2022, Learning Notion in April 2022, and Introduction to Web APIs in January 2022. Diana also earned a PMO Micro Certification in Project Management Foundations from Achievers in August 2021. Furthermore, Diana completed the Project Management Principles and Practices Specialization from the University of California, Irvine Division of Continuing Education in October 2020. Lastly, they acquired the Simplifying Business Processes certification on LinkedIn in December 2019.

Links

Timeline

  • Sr. Marketplace Program Specialist

    January 1, 2023 - present

  • Vendor Onboarding Specialist

    June, 2022

  • Vendor Relations Manager

    January, 2020

  • Vendor Relations Specialist

    January, 2018

  • Bilingual Member Experience Coordinator

    July, 2016