JP

Juliana Porto

Customer Success Specialist at Achievers

Juliana Porto has a diverse work experience. Juliana'smost recent role is as a Rewards Support Coordinator at Achievers, starting in July 2022. Prior to that, they worked as a Claim Support Assistant at ICBC from February 2018 to June 2022. In 2017, they were a Marketing Assistant at E-visa Immigration from September to February. Before that, they had their own company called Juliana Porto Fotografia, where they worked as a Photographer. During their time as a photographer, they attracted over 350 clients and completed over 800 jobs. Juliana was responsible for all aspects of the business, including customer service, marketing, and photo editing. Juliana also worked as a Travel Agent at Nobilis turismo from January 2005 to April 2013, where they focused on serving customers and creating travel itineraries. Juliana'sfirst role was as a Business Center Attendant at Sofitel Luxury Hotels and Resorts in 2004.

Juliana Porto completed their bachelor's degree in Tourism from Univercidade - curso Turismo. Juliana attended the university from 2001 to 2005. In addition to their formal education, Juliana also obtained additional certifications in September 2022. Juliana completed the courses "Creating Positive Conversations with Challenging Customers" and "De-Escalating Conversations for Customer Service" through LinkedIn.

Links

Previous companies

Sofitel logo
Insurance Corporation of British Columbia logo

Timeline

  • Customer Success Specialist

    May 1, 2023 - present

  • Rewards Support Coordinator

    July, 2022