Kelly Kennedy

Kelly Kennedy has a diverse work experience spanning various roles and industries. Kelly started their career as a Barista at Starbucks in 2007. Later, they worked as Support Staff at Garabaldi Lift Co., where they handled food running, hostessing, seating tables, and assisting the bar.

Kelly then took on the role of Head of Wakeboard/Water-ski at Muskoka Woods Sports Resort. Following this, they worked as a Server at Brix Napa Valley Grille.

In 2012, Kelly joined Achievers. Kelly started as a Member Experience Coordinator, where they provided exemplary customer service and worked on process improvements. Kelly then became a Program Launch Coordinator, responsible for coordinating the launch of online programs.

Kelly moved into the role of Professional Services Analyst, where they launched several online programs and led customers through the implementation process. Kelly later became a Customer Success Associate, supporting SMB customers with adoption and success on the Achievers Employee Success platform.

Kelly continued to progress in their career at Achievers, becoming a Corporate Customer Success Manager and then an Enterprise Customer Success Manager. In these roles, they partnered with customers as a trusted advisor, supporting adoption and success with the platform. Kelly developed a deep understanding of their customers' businesses, implemented recognition strategies, and provided exemplary service and support.

Finally, Kelly transitioned to a managerial role as the Manager of Customer Success, where they led a team of Customer Success Managers and ensured customer success and professional growth.

In 2022, Kelly took on the position of Director of Sales at Achievers, leading a team of Account Executives and overseeing the sales and service strategy. Kelly currently serves as the Regional Vice President of Sales, providing leadership to Account Executives across North America and driving strategic business objectives.

Throughout their career, Kelly has consistently demonstrated strong customer service skills, leadership capabilities, and a focus on driving success and results for their customers and organizations they have worked for.

Kelly Kennedy attended Western University from 2006 to 2010, where they pursued a degree in Media, Information, and Technoculture (MIT), with a specialization in Communications.