Gilbert Manzano, SHRM-SCP

Senior Director Of Operations & Organizational Development at ACI Specialty Benefits

Gilbert Manzano, SHRM-SCP has extensive work experience in Human Resources. Gilbert began their career in 1998 at Sir Francis Drake, A Kimpton Hotel, where they served as an Assistant Director of Human Resources. In this role, they implemented various HR policies and procedures, managed recruitment and hiring, and developed a safety program that reduced workers' compensation claims.

After their time at Kimpton Hotels & Restaurants, Manzano joined Electronic Data Systems in 2000 as a Senior Human Resources Specialist. In this position, they provided coaching and guidance to managers and executives on employee-related issues, conducted ergonomic assessments to increase productivity, and facilitated focus groups to improve employee satisfaction.

In 2002, Manzano transitioned to Gap Inc./Banana Republic as an Area Employment & Training Manager. Gilbert led a team that achieved $3.8 million in sales, worked on HR and talent acquisition strategies for new store openings, and collaborated closely with general managers.

Manzano's next career move was to ACI Specialty Benefits in 2007, where they held two roles. First, as Chief Administrative & Human Resources Officer, they were responsible for creating strategic human capital initiatives that significantly increased net revenues and staff. Gilbert also established strong relationships with leaders in various departments to enhance company efficiencies. Later, they became a Senior Vice President, Client Partnerships, and managed a multi-million dollar portfolio of HR clients. Gilbert worked closely with C-suite and director-level clients to develop people strategies that positively impacted employee engagement, productivity, and wellness initiatives.

Throughout their career, Manzano has demonstrated expertise in HR management, talent acquisition, strategic planning, employee engagement, and organizational efficiency. Gilbert'swork experience reflects a track record of success in driving positive business outcomes through effective HR strategies.

Gilbert Manzano, SHRM-SCP, holds a Bachelor's Degree in Industrial/Organizational Psychology from San Jose State University. In 2015, they obtained the SHRM-SCP certification from the Society for Human Resource Management (SHRM). Gilbert also has a certification in DISC from the DISC Certification institution. Further details regarding the month and year of obtaining the DISC certification are not available.

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Timeline

  • Senior Director Of Operations & Organizational Development

    September 1, 2022 - present

  • Senior Vice President, Client Partnerships

    April, 2016

  • Chief Administrative & Human Resources Officer

    April, 2007