Joshua Phillips

Joshua Phillips is an experienced professional specializing in customer success strategies, retention, and renewals. Currently serving as the Senior Manager of Customer Success Strategy & Enablement at ACI Worldwide since December 2021, Joshua previously contributed to Hewlett Packard Enterprise as the Customer Success Platform Dev Ops Lead and worked at PowerSchool for over 14 years in various customer success operations roles. Notable expertise includes customer health analysis, renewals operations, data governance, and organizational development, bolstered by certifications in Six Sigma and proficiency in tools such as DOMO and Gainsight. Joshua's earlier career includes significant roles in the United States Marine Corps, where logistics and fiscal management were key responsibilities. Joshua holds a Bachelor of Applied Science in Business Administration and Management from DeVry University in Phoenix, AZ.