Molly Duram

Molly Duram is a seasoned professional in call center operations, currently serving as Senior Director of Call Center Customer Service at ACI Worldwide since August 2008, where responsibilities include managing call center services for over 3,000 clients, overseeing vendor relationships, ensuring budgetary and quality standards, and developing training programs. Prior experience includes serving as Vice President of Call Center Operations at PGi from 2006 to 2008 and Vice President of US and Canada Call Center Operations at InterCall from 1991 to 2006, with a strong track record in managing call center efficiencies, staffing, and operational integrations. Molly holds a Bachelor's degree in Mass Communication/Media Studies from Auburn University at Montgomery and an MBA in Business Administration from Troy University.