Stefano Bassi

Stefano Bassi has over two decades of experience in technical customer support and project management, currently serving as Senior Director of Technical Customer Support at ACI Worldwide since February 2012. In this role, Stefano oversees eCommerce Maintenance and Support, focusing on eCommerce Payments and Fraud Prevention. Previously, Stefano held various positions within the Global HELP24 team, progressing from Manager to Senior Director, with responsibilities including customer management, issue resolution, and optimization of support processes. Prior experience includes supervising technical support teams at S1 Corporation and an earlier role as a QA Test Engineer at PIMC. Stefano holds educational credentials from Hogeschool PXL and S.J.B. Zonhoven.