Nancy Rivera

Nancy Rivera has extensive experience in operations and customer service, primarily with Acima since October 2014. In the role of Operations Project Coordinator and Merchant Success Representative, Nancy focuses on increasing lease volume for a portfolio of merchants while providing product support. Previous roles at Acima include Sales Operations Administrator and Payment Manager, where responsibilities involved managing customer payment scheduling and processing payments. Nancy also served as a Bilingual Customer Service Agent and Bilingual Lease Processing Agent, assisting customers and merchants throughout the lease servicing and funding processes. Prior to Acima, Nancy worked as a Customer Service Representative at Worldwide Auto Inc from 2012 to 2014.