Rossini Santana (Ross)

Rossini Santana, also known as Ross, currently serves as a Supervisor de operações at NOS SGPS since September 2023. Ross has extensive experience in operations supervision, having held positions at several companies, including bilingual supervisory roles at Teleperformance and VOXLINE Contact Center. Additionally, Ross is involved as a volunteer at ACNUR Comité español since October 2021. Ross's background includes customer service and support in the healthcare equipment sector, focusing on imaging and anesthesia devices, with clients across multiple countries in Latin America. Ross's educational achievements include certifications in Lean Six Sigma and a degree from Faculdade Pitagoras, along with other studies at Cruzeiro do Sul Virtual and Escola EDTI.