Neal Worman

Neal Worman is a Technical Support Engineer at Acrolinx since March 2022, specializing in customer communication and issue resolution using Zendesk and screen sharing, with expertise in troubleshooting complex technical issues in Kubernetes and AWS environments. Prior experience includes serving as an IT Support Specialist at Community Legal Aid from March 2019 to March 2022, where responsibilities involved monitoring and maintaining systems across multiple locations and managing user administration. As a Device Technician at Sprint from June 2016 to March 2019, Neal handled high volumes of customer interactions, diagnosing and repairing cell phones while earning awards for exceptional customer service. Earlier, as a Technical Support Intern at Poland Schools, Neal efficiently resolved various technical issues. Neal holds a Bachelor of Science degree in Information Technology from Youngstown State University, obtained in 2018.