Luis Gabriel Nino de Rivera

Luis Gabriel Nino De Rivera is an experienced IT professional with a strong background in technical support and helpdesk services. Currently serving as an IT Helpdesk Specialist at Acronis since July 2022, responsibilities include managing 1st and 2nd level helpdesk functions, hardware and software provisioning, network configuration, and VoIP phone provisioning. Prior roles include Tier 2 VNOC CMC Video Managed Service Technician at Polycom, Business Products Technical Support Engineer at Kaspersky Lab, and various helpdesk and technical support positions at Triara, Sutherland Global Services, Affiliated Computer Services, INVISTA, and Sigma Alimentos. This diverse experience showcases expertise in troubleshooting, problem resolution, and customer service within fast-paced and demanding environments.