Jessica Karm

Jessica Karm is a seasoned professional with extensive experience in business support and customer service. Currently serving as a Senior Business Support Associate at Actalent since April 2021, Jessica focuses on coaching and mentoring associates while enhancing high-level customer service and acting as a liaison among corporate and field office teams. Previous roles at Actalent include Business Support Associate and Customer Support Associate, where Jessica honed skills in onboarding, problem resolution, and HR initiatives. Prior experience at Target involved leadership positions as GM Team Lead, Ship from Store Team Lead, and Guest Experience Team Lead, where Jessica drove operational success and team management. Jessica's career began at Dunkin' Donuts-Baskin Robbins as a Shift Lead, where early responsibilities included customer service and training. Jessica graduated from Schaumburg High School in 2012.