David. Davis

David Davis has extensive experience in business analysis and consulting, currently serving as a Business Analyst at TechAnax since October 2018. Previously, David held the role of Consultant at Practice Management Consulting from January 2016 to September 2018, successfully managing escalation teams and achieving a 95% customer retention rate. David's prior experiences include a position as Technical Support Manager III at NetApp, where customer satisfaction increased from 54% to 85% in four months, and as Manager of the 2L Support Engineering Team at LexisNexis, where resolution turnaround time improved from 19 days to 3 days. David also served in the US Navy from 1979 to 1985 as a BT Work Center Supervisor. Educational qualifications include a BA in History (2 years from Florida State University), a Project Management Certificate from Sinclair Community College, and training at Salesforce University.