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Jeremy Burke

L2 Customer Onboarding Specialist at ActiveCampaign

Jeremy Burke has a diverse work experience, starting with their role as an Editorial Assistant at KnowWho, Inc. from August 2010 to August 2011. During this time, they were responsible for speaking and promoting at trade shows, coordinating Federal congressional visits, and tracking social media for government officials.

From 2011 to 2012, they worked as an Event Coordinator (Internship) at Red Frog Events, where they played a key role in planning, coordinating, and working on-site for the Warrior Dash, the world's largest running race series. Jeremy also negotiated budgets and created unique participant experiences as part of the Great Urban Race Re-launch team.

In 2012, Jeremy joined Bellator MMA as an Operations Coordinator, overseeing the on-site operations of televised events, assisting in fighter interviews and contracts, negotiating site agreements, and managing event information for a large team.

Jeremy then embarked on a series of roles at Groupon from 2012 to 2015, starting as an Account Manager and eventually becoming a Manager - Inbound Sales. During this time, they managed strategic accounts, led inbound sales efforts, and ensured customer satisfaction.

Jeremy's next move was to OfficeLuv, where they served as a Senior Account Manager from January 2016 to January 2017. In this role, they focused on the success, growth, and retention of top-tier enterprise accounts, leading customer QBRs and onboarding new clients.

Following that, they joined CraftJack as an Account Manager from April 2017 to September 2018. Jeremy was responsible for the satisfaction, development, and retention of over 2000 customer accounts, onboarded new clients, and provided coaching and training on marketing strategy and best practices.

Most recently, Jeremy has been working for ActiveCampaign since September 2018. Jeremy started as a Customer Success professional, conducting training sessions, client account reviews, and developing customer strategy plans. Jeremy has now transitioned to the role of L2 Customer Onboarding Specialist, where they assist customers in learning and utilizing the ActiveCampaign platform for effective email marketing strategies.

Overall, Jeremy Burke has a strong background in customer success, account management, event coordination, and strategic planning across various industries.

Jeremy Burke attended the University of Mary Washington from 2007 to 2010, where they earned a Bachelor of Arts (BA) degree in Sociology/Sociobiology. Prior to that, they attended Northern Virginia Community College from 2005 to 2007, although no specific degree or field of study is mentioned. Additionally, Jeremy Burke obtained a certification in "Introduction to Advocate Marketing" from Influitive in January 2017. It is not specified if they obtained any degrees or certifications from RNCF.

Links

Timeline

  • L2 Customer Onboarding Specialist

    March, 2021 - present

  • Customer Success

    September, 2018