Massimiliano L.

Massimiliano L. has a diverse range of work experience in customer success and account management roles. Massimiliano began their professional career at CarTrawler in 2014, where they worked as a Client Advisor, managing high-value bookings and providing feedback on customer pain points. Massimiliano later became a Team Lead, overseeing a team of 15 members and focusing on hiring, coaching, and development.

In 2016, Massimiliano was promoted to Supply Account Manager after CarTrawler's acquisition of CabForce. In this role, they were responsible for sourcing, managing, and monitoring service providers in the EMEA region. Massimiliano also acted as a project manager, facilitating communication between localization teams and product and tech development teams.

In 2018, Massimiliano achieved significant success as a Senior Supply Account Manager at CarTrawler, increasing department revenue by 97% through the implementation of ad-hoc pricing strategies and acting as an interim Revenue Manager.

In 2019, Massimiliano transitioned to ActiveCampaign as an Account Manager for the EMEA region. Massimiliano was one of the first Account Managers hired when the European Headquarters was established. Massimiliano then progressed to become a Strategic Customer Success Manager, where they exceeded goals in portfolio revenue expansion and retention through consultative sales techniques.

Most recently, Massimiliano held the role of Senior Strategic Success Manager, focusing on enterprise clients in the EMEA region. Massimiliano translated data and trends into recommendations, strategies, and actionable insights while managing account retention and renewals. Massimiliano consistently achieved over-achieved targets and worked on internal projects and mentoring new hires.

Throughout their career, Massimiliano has demonstrated strong skills in customer satisfaction, revenue optimization, team leadership, and project management.

Massimiliano L. obtained a degree in Management Studies from Dublin Business School in 2016. They later pursued a degree in International Leadership and Organizational Behavior at Università Bocconi, which is expected to be completed in 2021. In addition to their formal education, Massimiliano L. obtained several certifications. They completed a course on Looker and LookML at Udemy in June 2022. In April 2022, they completed ActiveCampaign's 16-week Leadership Development Program. In February 2020, Massimiliano L. became a Certified Direct-Response Copywriting Specialist through DigitalMarketer. They also obtained certifications in Customer Value Optimization Specialist, Key Account Management, Solving Business Problems, and Strategic Negotiation through LinkedIn in 2019.