Susan P.

Susan P. has a diverse work experience spanning several companies and industries. Susan most recently worked at ActiveCampaign as the Director of Global Customer Support, where they led customer engagement initiatives for over 150,000 businesses worldwide. Prior to that, they held roles at Juul Labs, where they were responsible for managing customer support teams and overseeing global learning and development for the organization. Susan also gained experience at Groupon as the Director of Global Operations Training and Quality, focusing on delivering effective training and improving customer experience. Susan previously worked at Infosys BPO as a Senior Operations Manager, overseeing day-to-day operations and implementing performance metrics. Susan began their career at Concentrix (previously Minacs) as an Assistant Manager of Quality, where they successfully implemented ISO 9001:2000 certification. Additionally, they held positions at PlaNet Finance, Ujjivan Financial Services, and Avaya India Pvt. Ltd, where they gained experience in project management, training, and service quality.

Susan P. completed their Master of Business Administration (M.B.A.) degree from The International School of Management (ISM) between 2011 to 2013. Prior to that, they obtained a Bachelor of Engineering (B.E.) in Chemical Engineering from Bangalore University, finishing in 2001.

In terms of additional certifications, Susan P. attained the following:

- Susan became a "Certified COPC Implementation Leader" from COPC Inc. in 2018.

- In 2017, they achieved the "COPC Customer Experience Professional" certification from COPC Inc.

- Susan P. obtained the "Six Sigma Green Belt" certification from Benchmark Six Sigma in 2008.

- Susan also earned an "ISO LEAD AUDITOR" certification from IRCA Global in 2008.

- Lastly, Susan P. holds a "Certified BPO Quality Analyst" certification from QAI, but the specific date of attainment is unknown.