Activeo
Myriam Latit is a seasoned project manager with extensive experience in the telecommunications and IT sectors. Currently serving as Chef de projet Technique at Activeo since February 2020, Myriam previously worked at BT Global Services as an Ingénieur communications unifiées, where responsibilities included Cisco ToIP integration and user training. Prior roles include optimizing VoIP systems at CS Communication & Systèmes, managing WiFi security in a project at Thales Communications Security, and assisting in project management at Bouygues Telecom. Myriam also contributed to the development of a GPS-based geolocation system for Vélib' during a project at ECE Paris, which became a finalist in the Studyka Paris-Saclay competition. Early experience includes roles in commercial animation and procurement support.
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Activeo
Since 1993, Activeo provides Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration. Activeo is a recognized leader in Customer contact Technologies helping clients to deliver a Superior Customer Experience through their contact centers, web channels and an overall integrated Customer strategy. Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact center performance. Activeo helps its Customer to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by : - Optimizing their customers interactions > Structuring the Customer journey - Improving their Customers experience > Listing the Voice of Customer - Monitoring quality and performance > Improving Customer Service Performance