ExploreInsights

Activus Connect

3 Followers

About

Activus Connect is a premium provider of customer experience outsourcing solutions, operating across North America, the Caribbean, and Latin America. The company has evolved the traditional approach to BPO and contact center services by leveraging its SmartVirtual™ platform in an exclusive work-at-home setting. Operating across all verticals, Activus provides multilingual, multichannel, voice and non-voice custome...

Felix Serrano
Co-founder and Chief Executive Officer

No teams yet!

No jobs yet!

Team announcement

Minerva Serrano Awarded 2021 Enterprising Women of the Year Honors

Minerva Serrano Awarded 2021 Enterprising Women of the Year Honors

April 29, 2021. Orlando, FL. Minerva Serrano, the co-founder of Activus Connect, a premium provider of Customer Experience Outsourced Solutions operating across the Continental U.S. & Puerto Rico, has been named a winner of the 2021 Annual Enterprising Women of the Year Award. Serrano will be honored at the 19th Annual Enterprising Women of the Year Awards Celebration & Conference, to be held from Sunday, November 14 to Tuesday, November 16, at the Wyndham Grand in Clearwater Beach, Florida. This long-running, prestigious awards program recognizes the world’s top women entrepreneurs. It is widely considered one of the most prestigious recognition programs for women business owners in the U.S. and globally. Activus Connect, a certified owned and operated Women & Minority organization lives the ethos of Elevating Experiences and has the distinction of being comprised of industry experts who have collectively helped to shape what is commonly referred to as the “at-home, work-from-home, virtual-agent delivery model.” “It is a great honor to be recognized among women entrepreneurs who are successfully leading their businesses while at the same time sharing their expertise and knowledge to inspire and guide future women leaders,” Serrano said. “This is validation that building a business is just as much about the impact you have outside of work as it is about the business itself. I have always been passionate about empowering those around me, and through Activus Connect, I have found an even larger stage from which to drive social good. My hope is that this award serves as a beacon of hope, encouragement, and courage for all women who have an entrepreneurial aspiration.” “Over the last year, hundreds of thousands of women around the world were asked to adapt to working from home while also caring for their families when the global pandemic required us to work remotely and safely. As a mother and entrepreneur, I am grateful myself to have the opportunity to build and run a successful business at home and to support others who choose to do the same,” Serrano also said. Activus Connect is an industry leader in the evolution of the traditional BPO-Contact Center, leveraging their SmartVirtual™ platform, the most advanced approach to outsourced CX service delivery in the industry. This solution brings together the most secure cloud-based ecosystem of technologies, analytics, and virtual management practices, enabling the friendliest, smartest, most efficient & effective outcomes for brands and their consumers. The company provides multilingual, multichannel, voice & non-voice customer care, sales, retention, social media moderation, and technical support across all verticals. At their core and in their actions, Activus Connect is a values-based business focused on doing what is right above anything else. They do so with passion, integrity, respect, authenticity, and joy, aiming to enrich lives and cultivate communities locally and globally. “Winning the Enterprising Women of the Year Award is a lifetime achievement for a select group of outstanding women entrepreneurs from across the U.S. and around the globe. These honorees have shown remarkable business growth, leadership in their communities, and mentorship of other women and girls. I could not be prouder of these phenomenal women leaders,” Monica Smiley, Publisher/CEO of Enterprising Women magazine, said. For more information on the 2021 Enterprising Women of the Year Awards Celebration & Conference, visit http://enterprisingwomen.com. For more information about Serrano and Activus Connect, visit www.activusconnect.com.

Team announcement

Seasoned CX Veteran Sandy Ellis Joins Activus Connect as Chief Revenue Officer

Seasoned CX Veteran Sandy Ellis Joins Activus Connect as Chief Revenue Officer

May 4, 2021. Orlando, Florida. Activus Connect, a premium provider of customer experience outsourcing solutions, today announced the appointment of Sandy Ellis as Chief Revenue Officer. As part of the executive team, she will be responsible for accelerating the rapid growth of Activus Connect utilizing her vast CX experience, coupled with driving the brand forward with integrated growth marketing strategies. As a seasoned global CX executive, Sandy has an unmatched talent for discovering a business’s underlying challenges and strategically designing innovative solutions. Sandy strengthens interactions between customers, employees, and brands, delivering significant value to business relationships. “Sandy has an incredible ability to align a company’s strategic and cultural approach to business, which we know will help Activus Connect to expand our business rapidly,” said Felix Serrano, CEO at Activus Connect. “As we continue to serve important brands doing important work, Sandy’s depth of experience and talent is what is needed to take the company to the next level.” During her more than 25 years of service industry experience, Sandy was instrumental in building and scaling products and services from early stages to IPO. Sandy helped to evolve CX strategies within the financial, insurance, utilities, travel, logistics, internet technology, consumer electronics, media, and mobile industry verticals in her previous leadership roles. By creating and implementing tailored solutions, the brands she supported realized significant savings while improving the customer journey. “Sandy’s arrival will enable Activus Connect to find new industry touchpoints and accelerate our growth in new markets,” said Minerva Serrano, the company’s President and CFO. “Her proven ability to elevate experiences and deepen relationships across industries is a great asset for our evolving sales and executive leadership needs.” “I am thrilled to join the team of industry leaders at Activus Connect to further build and scale the important contributions being made by this brand while fiercely protecting the Activus Connect high-quality experiences that the company was founded on,” said Sandy. Sandy lives with her husband John on their farm in Berthoud, Colorado, where they enjoy frequent visits with their adult children, Cory, Chad, and Caisey. Sandy enjoys hiking, fishing, gardening, and hosting gatherings on the farm when not traveling and exploring with family and friends. Sandy earned her MBA from Daniels College of Business at the University of Denver. She also holds a Bachelor of Science in Management.

Team announcement

Activus Connect promotes Susie Buffam to COO

Customer experience platform Activus Connect has announced that Susie Buffam has been promoted to the position of COO. Ms. Buffam has most recently been the company’s Chief Strategy Officer, but in her new role will concentrate on increasing capacity and building leadership within the Activus Connect team. “Having Susie focused on our operational capabilities and leadership development, she will be instrumental in the scalability of our world-class customer experience delivery, enabling us to continue to grow alongside our clients’ evolving service needs,” said Activus Connect CEO Felix Serrano. Ms. Buffam has been with Activus Connect since mid-2020, having previously been Chief Strategy Officer at real estate firm Suburban Jungle. She has also served in leadership positions for notable companies including Goldman Sachs, Citigroup, and RBS. “I’ve always been passionate about balancing client needs, expectations, and opportunities with delivery and efficiency improvements in operations and technology,” said Ms. Buffam. “I am beyond excited to bring that experience to Activus Connect and help this incredible company make an even greater positive impact on the world.”

By clicking "Continue" or continuing to use our site, you acknowledge that you accept our Privacy Policy and Terms of Use. We also use cookies to provide you with the best possible experience on our website.