Lily Jiang

Lily Jiang is a seasoned Staff Product Designer at Ada Inc. since August 2019, specializing in the Chat Experience team to advance automated customer support. Prior experience includes a Product Designer role at Shopify from May 2016 to March 2019, where significant contributions were made to streamline the core checkout process, as well as a UX Design Intern position at Uken Games, where in-app store enhancements were implemented. Lily's early career features UX Designer responsibilities at Ticketfi Inc., focusing on user discovery and customer relationship building, and a Visual Designer role at REAPWaterloo, where branding for an AI display was created. Educationally, Lily holds an Honours Bachelor of Global Business and Digital Arts from the University of Waterloo, alongside ongoing studies in International Bachelor Communication and Media at Erasmus University Rotterdam, and a self-paced program from Westmount Secondary School.