Ilja Gerasimovs

Ilja Gerasimovs is a skilled professional with extensive experience in customer service and licensing roles. Currently serving as a Licensing Specialist at Adaptavist since June 2023, Ilja previously held the position of Renewal Specialist at Redgate Software from March 2021 to June 2023. Prior to that, Ilja contributed significantly to Booking.com across various customer service roles from April 2016 to November 2020, including Senior Customer Service Specialist, Customer Relations Specialist, and Customer Service Specialist, demonstrating a strong ability to manage sensitive guest cases, resolve escalated complaints, and drive service improvements. Earlier career experiences include managerial positions at The Blue Lion and Cambscuisine, focusing on customer service excellence, operational management, and team training.