Nico Zachert

Nico Zachert currently serves as the Business Development Director for Customer Experience AI Solutions at adesso SE, where expertise lies in enhancing customer experiences across various digital channels. Prior experience includes serving as Head of CRM Consulting & Integration and Head of Customer Interaction Management at T-Systems MMS, focusing on leadership, strategic business development, and managing technology partnerships within sectors such as manufacturing, automotive, health, and retail. Earlier roles include project management in mobile banking at ING-DiBa and freelance consulting in eCommerce and mobile business at Niza Solutions. Nico holds a Bachelor of Science in Wirtschaftsinformatik from DHSN Dresden.