Cynthia Palma O.

Cynthia Palma O. is an experienced Product Manager at Adevinta since October 2020, specializing in the product strategy for Serenity, a global B2B moderation platform. Cynthia collaborates with senior stakeholders and cross-functional teams to tackle regional challenges in the Trust & Safety domain and implements AI strategies for the platform. Previous roles include serving as a Product Business Partner, where Cynthia supported the integration of AI-driven moderation tools, and as a Fraud Analyst, leading fraud prevention initiatives. Cynthia also has experience as a Fraud Analyst at Yapo.cl SpA, a Public Defender at Defensoría Penal Pública, and worked in customer service roles with Qantas and LATAM Airlines. Educational background includes a Licentiate degree in Law from Universidad Santo Tomás and training in English language at ILAC.