Philippe Bonset

Philippe Bonset is an experienced Data Analyst and Manager in operational oversight, currently employed at ADIS since December 2020. Responsibilities include managing a team of 20 advisors, improving client experience through process optimization, and leading various projects such as the establishment of the Contact Clients and Conseillers service. Prior to ADIS, Philippe served as a Call Center Manager and Training Officer at Euro Protection Surveillance, where key tasks involved overseeing client hotline operations and developing training programs. Philippe's educational background includes data analysis training at DataScientest.com and a BTS in Commercial Operational Management, along with ongoing professional development in training methodologies at CEGOS.