Nia Gogokhia

Nia Gogokhia serves as the Head of Customer Service Department at adjarabet.com, having joined the company in June 2018. Responsibilities include developing targets for the customer service team, analyzing data regarding service effectiveness, and establishing performance metrics. Prior roles within the company include Customer Service Quality Unit Head and various positions focused on quality assurance and training. Additionally, Nia has experience at Geocell where positions included Project QA and UAT Lead and B4B Support Representative, and earlier work as Purchasing Manager and Office Manager at Unipack Ltd. Educational qualifications include a Bachelor's degree in Business Administration and Management from Ivane Javakhishvili Tbilisi State University and a Master's in Business Administration from St. Andrew the First-Called Georgian University of the Patriarchate of Georgia.