Natallia Lutsevich

Natallia Lutsevich is a Customer Relationship Management Analyst at Admirals since August 2021, responsible for administering CRM systems, setting up lead automations through Whatsapp, building custom reports and dashboards, troubleshooting technical issues, and launching marketing campaigns. Previously, Natallia served as a Process Support Specialist, where optimization efforts led to an 80% increase in self-service resolution rates and involved managing Help desk products such as Zendesk and Intercom. Prior experience includes a role as a Junior Civil Engineer at Белорусский национальный технический университет, focusing on project monitoring, cost control, and documentation preparation, and a position as a Customer Support Specialist at Veraxen, handling technical troubleshooting and customer satisfaction metrics. Natallia holds a Bachelor's Degree in Economics from Belarusian National Technical University.