Barbara Norris is a seasoned professional in customer experience, product and program management, and service design, with a robust background spanning multiple industries. They have led initiatives at renowned companies, including Adobe and Genesys Telecommunications, where they championed customer experience and developed strategic partnerships. Currently, Barbara serves as a Senior Manager in Adobe's CX Business Operations team while pursuing advanced degrees in Counseling Psychology, Leadership, Operations, and Strategy. Their expertise lies in optimizing business goals through innovative solutions and empowered teams, culminating in transformative customer experiences.
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