Deepti Singh

Deepti Singh is a Customer Support Engineer at Shipsy since November 2021, where responsibilities include managing over 200 service requests weekly, diagnosing and resolving customer issues, and identifying cases for escalation to ensure seamless operations and high customer satisfaction. Prior to this role, Deepti worked as an Associate Customer Support at Tech Mahindra from January 2021 to November 2021, providing technical resolutions to international clients through calls and correspondence, conducting follow-ups, troubleshooting issues, and scheduling appointments within L1 support scope. Deepti holds a Bachelor of Technology in Electrical Engineering from Guru Gobind Singh Indraprastha University, completed in June 2018, and a 10+2 degree in PCM with Computer Science from Kendriya Vidyalaya in March 2014.