Graham Cross is an experienced leader in customer care and support, currently serving as the EMEA Head of Customer Care at Adobe since September 2016, focusing on delivering exceptional experiences for enterprise customers and enhancing the technical support teams. Prior to Adobe, Graham Cross held various leadership roles at SAP from July 2008 to September 2016, including VP HCM Partner Support, where responsibilities included building support programs for Cloud Partners, and VP & Global Head Ecosystem Support Programme, ensuring high-quality support delivery. Earlier in his career, Graham Cross served as Director of European Support at Business Objects, followed by a significant tenure at Symantec as Support Operations Manager after the acquisition of VERITAS Software. Graham Cross received education at Ballyclare High School, attending from 1980 to 1985.
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